Resident Information Knowledge
Hub
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Welcome to our Resident Information page. We are busy creating helpful resource guides for our current prospective residents. Keep your eyes peeled for more...
Tenancy Information
This outlines and summarises the tenancy obligations of our residents. It lets our residents know what to expect as a resident at McMaster House.
Our residents are given Assured Tenancy Agreements to sign, following passing satisfactory Housing Needs Assessments, Affordability Checks and Landlords Reference checks.
Repairs and Maintenance
This section gives important information about our repairs and maintenance service.
It explains our timescales for dealing with repairs to help residents know what to expect when they report a repair.
It also details what repairs and responsibilities residents have to keep their homes in good order.
Rent and Service Charges
Gives a general overview of our rents and service charges at McMaster House and a breakdown of the charges residents pay in line with government guidance.
Complaints and Feedback
We are keen to improve our services to residents and welcome positive feedback where things have gone well, and reports where things have not gone so well.
Please let us know if you are not happy with the service we have provided and give us an opportunity to work with you to resolve your enquiry.
If you are still unhappy, you can make a complaint by reading the link below.