​At St. Luke’s Housing Society, we are committed to promoting an environment where all of our staff can carry out their responsibilities without fear of abuse, aggression, harassment, or threats to themselves or their families. 
 
Here at St Luke’s Housing Society, we are a small provider of social housing for tenants over the age of 55.  We have one scheme, with a small number of staff and resources, which means at times, our staff may be lone working and without the support of other colleagues and support services.  Despite our size, our commitment and care for our residents is great and our staff and trustees always strive to deliver the best service they possibly can.  We want our staff to serve all our tenants safely in the knowledge that they are fully protected and supported against abusive or threatening behaviour.  
 
Whilst we expect our staff, contractors and trustees to treat our tenants with fairness and respect, we also expect the same conduct from our tenants.  St Luke’s Housing Society take a zero-tolerance approach to any unacceptable behaviour, in line with tenancy agreements and relevant policies. 
 
Whilst our aim is always to provide a safe and welcoming environment for all of our tenants, our staff and trustees, are just like you, human beings.  Like every human being, we all have  a basic need to feel safe and cared for. 
 
On occasions, like any business or individual, mistakes can be made, and things can go wrong.  We will always do our best to be open and transparent about mistakes made and take action to put things right.  We appreciate that this can, at times, be frustrating for tenants, as it is for ourselves.  We don't like getting things wrong.
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We recognise that there can be limitations and conditions on our service provision, especially as a small provider.  This means that our staff and association may have to deliver disappointing and upsetting information at times. 
 
We appreciate that all individuals have their own needs and circumstances, which cause difficulties for them in life that we may not be aware of.   This applies to both staff and tenants.   However, this does not mean we will accept or tolerate unacceptable behaviour, where someone is made to feel distressed.  As a Registered Provider, we have a duty of caret to our tenants.  We also have a duty of care to our staff as their employer.
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We operate a zero tolerance approach to unacceptable behaviour.  Please click below for our full policy.